Check-in Checkout Policy

Check-in: 15:00 hrs.

Check-out: 12:00hrs.

Should you require a late check-out, please contact your guest service coordinators in the lobby who will make every effort to accommodate your request subject to availability. Late check-out charges will apply as per the request

ID Requirement & Age Policy

All guests are required to produce a valid government approved ID (passport, driving license, voter ID) at the time of check-in. Foreign nationals must produce a valid passport & visa.
All guest  undertakes to present the documents as mentioned above or any additional documents which may be needed, at the time of check in to enable the Hotel permit the stay.
All guests must be 18 years of age in order to be registered at the hotel.

Credit Card Policy

Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

In case you are using Debit Card, please mention the same at the Front Desk that it is a debit card, so that can same be used for an advance payment.

Parking

Complimentary on-site parking

Complimentary valet parking

Currency Convertor

Foreign currency can be exchanged at the front desk counters at their respective receptions. Foreign currency is exchanged for resident guests only.

Pet Policy

ITC Grand Chola is a pet friendly hotel.
Pets are allowed at the hotel at an additional charge of INR 1750++ per room, per night.(Dogs only upto 25kg) The hotel services team holds the discretion to allow the pets entry into the hotel. The pets will be the responsibility of the owners and ITC Grand Chola bears no responsibility of the same.
Please contact the hotel for detailed requirements prior to check-in.